Privacy Policy

Last Updated: January 2025

We're upfront about data handling because gaming operators deal with enough regulatory opacity already. This policy explains what we collect, why we need it, and how we protect it.

What Information We Collect

When you use LicenseVault, we collect:

  • Account Data: Name, email, company details, phone number (if you share it)
  • Usage Information: Pages viewed, resources downloaded, jurisdiction searches
  • Technical Data: IP address, browser type, device info, cookies
  • Communication Records: Emails, consultation requests, support tickets

We don't collect payment details directly. Our payment processor (Stripe) handles that separately under their PCI-compliant system.

How We Use Your Information

Your data serves specific purposes:

  • Providing licensing guidance and jurisdiction comparisons
  • Sending updates about regulatory changes in your selected markets
  • Improving our platform based on how operators actually use it
  • Responding to your questions (we keep consultation history for continuity)
  • Legal compliance - we're subject to data protection laws too

We don't sell your information. Period. Gaming is a tight-knit industry, and trust matters more than any one-time data sale revenue.

Data Sharing and Third Parties

We share information only when necessary:

  • Service Providers: Hosting (AWS), analytics (privacy-focused tools), email delivery
  • Legal Requirements: If a regulator or court demands it with proper documentation
  • Business Transfers: In case of merger or acquisition (you'd be notified)

We vet partners carefully. Any third party handling your data signs agreements requiring the same protection standards we follow.

Your Rights and Choices

You control your information:

  • Access: Request a copy of what we have on file
  • Correction: Update outdated or wrong details
  • Deletion: Ask us to remove your data (except legally required records)
  • Opt-Out: Unsubscribe from marketing emails anytime
  • Data Portability: Get your info in a usable format

Contact us at [email protected] to exercise these rights. We respond within 10 business days.

Cookies and Tracking

We use cookies for:

  • Keeping you logged in between sessions
  • Remembering your jurisdiction preferences
  • Understanding which content helps operators most

You can disable cookies in your browser, but some features won't work properly (like saving your custom jurisdiction comparisons).

Data Security

We protect your information with:

  • 256-bit SSL encryption for data in transit
  • Encrypted databases with restricted access
  • Regular security audits and penetration testing
  • Employee training on data handling (limited team access)

No system is 100% secure. If we detect a breach affecting your data, you'll know within 72 hours.

International Users

Our servers are in the EU (GDPR-compliant hosting). If you're accessing from outside Europe, your data crosses borders - but always under the same protection standards.

Changes to This Policy

We update this policy when our practices change or laws require it. Material changes get emailed to active users 30 days before taking effect.

Questions?

Reach our privacy team at [email protected]. For general inquiries, use [email protected].

We're here to simplify licensing complexity, not add to it with vague privacy terms.